Today’s technical professionals must not only be able to present effectively, they must facilitate meetings where the outcomes have dramatic consequences. These include project interviews, dollars to be saved (or spent), neighborhoods that are affected, and impressions that are left with selection panels, clients, subcontractors, and the community.
The JTG Advanced Facilitation Skills (AFS) program expands on our Presentation & Facilitation Skills program to equip professionals with the ability to build trust and facilitate groups effectively. Specific skills and strategies include how to:
- Create meeting agendas that prevent disruption and streamline decision making.
- Organize meaningful group discussions when there are many points of view, strong and diverse opinions that will be expressed, and different levels of authority represented.
- Manage a Q&A when the group is large, varied in their opinions, and there are several experts on your team.
- Get groups to decide when a consensus opinion is not going to emerge.
- Use nonverbal language and delivery skills to manage the group.
- Make objective recommendations that guide meeting attendees to the best choice without “telling them what to do.”
- Manage behavior that can disrupt meetings such as the person who wants to dominate, the person who is on their phone, and those who are side talking, arriving late, or leaving early.
- Use visuals effectively in an interactive group.
- Manage impromptu questions effectively, especially during the Q&A part of a project interview.
- Deliver bad news objectively without blaming.
- Facilitate teams with partners and other architects, contractors, engineers, and planners that have segments to present and facilitate.
Additional topics include how to manage meetings where the group size is unknown, the team doesn’t know who is attending, the group is not knowledgeable about the subject (but may think they are), or they are being asked to sacrifice or change something. Participants use an actual meeting they will facilitate (or have facilitated) as a working example throughout the program. Each session includes extensive use of video and feedback while colleagues play the roles of those providing challenging situations. While not a focus, participants will improve their presentation skills as well.
Build trust, save time, and gain consensus faster
The JTG Advanced Facilitation Skills Program will enable your technical professionals to build trust with the community, clients, and partners it serves. As a result, decisions will be made faster and with greater consensus, meetings will result in action instead of more meetings, and attendees will feel like their viewpoint has been acknowledged even if it was not adopted.